Cannaessence.ca ~ Return & Delivery Policies
We respond to all questions during business hours as soon as we can, which usually is within 2 hrs.
Monday – Friday 10:00am – 6:00pm
After hours use our LIVE CHAT for support, if any support is on, they will be happy to answer your questions, otherwise leave a message.
Return & Exchange Policy
All sales are final on Cannabis products. No return of any products will be accepted and no exchanges will be available. Cannaessence.ca stands behind the quality of the products that it sells. If you are unsatisfied with any product we provide you, for any reason, please contact us at [email protected] and we will address your concerns.
- General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment, or with your consent we will source the product and ship it as soon as it becomes available. Please remember to forward your “receipt” with the order number and the secret answer to the email money transfer so we accept the transfer and ship the product out as soon as possible.
- Delivery Location
Items offered on our website are only available for delivery to addresses in Canada and to adults over the age of 19. Any shipments outside of are are not available at this time. We ship all packages through Canada Post’s Xpresspost prepaid delivery service. All orders are vacuum sealed and discreetly packaged.
- Delivery Time
Average delivery times to most Canadian locations are between 1-3 business days, for remote locations 3-5 days depending. After product has been shipped the tracking number will be emailed to the customer. The tracking number can be entered on Canada Post’s Xpresspost website and will give information on where the package is and when the estimated delivery time will be. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on Saturday or Sunday. Date of delivery may vary due to Canada Post’s shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
- Delivery Instructions
- We ship all our products in airtight, smell-proof, vacuum-sealed bags.
- Your order will arrive in a discreet, unmarked Canada Xpresspost package.
- Your real address and name must be on the package to ensure proper delivery.
- Shipping to major centres 1-3 days, and rural locations 3-5 days. *Times may vary depending on Canada’s Post
- Canada Wide Xpresspost Shipping
The shipping cost for orders under $100 is a flat rate of $15 per order regionally and $20 nationally. You will be advised of these charges on the checkout page. Once your order is over $100 you will be allowed to select the free shipping option. Starting possibly in April, 2018, PST will be charged at 5% is charged according to the province or territory to which the item is shipped.
5.a Local Courier Delivery
- Vancouver Courier Delivery is FREE when your purchase is over $40 before discounts & taxes otherwise it’s 15$
- North & West Vancouver, Richmond & Burnaby , Courier Delivery is FREE when your purchase is over $100 before discounts & taxes otherwise it’s $20
- Coquitlam, Surrey, Delta, the Courier Delivery is FREE when you purchase is over $150 before discounts & taxes otherwise it’s $25
- Langley Courier Delivery is FREE when you purchase is over $150 before discounts & taxes. otherwise it’s $35.
- If your order does not qualify for FREE Courier Delivery, simply add the Delivery Fee Amount to the Interac E-transfer.
One of our staff will be in touch with you to arrange Local delivery after the payment is confirmed. Free Same Day or next day LOCAL Courier Delivery order completed & Payment confirmed by 5:00 pm (We try for same day even after 5:00 pm…depending on volume and time)
- Damaged or Lost Items in Transport
If there is any damage to the packaging on delivery, contact us immediately by email at [email protected] . If the contents of your package was damaged we may ship you a new product free of charge, or reimburse you the cost of the product at our discretion. Photographic evidence will be required to confirm the damages to the product.