General Questions

You must be an approved member to purchase any products from this website (basically that you are 19 or older and live in canada)

Setting up an Account is quite an easy process. 

  1. Just  register for membership by filling out  the registration form. You will receive an email with your temporary password to login into your account.
  2. then go to “my account”, then “account addresses” and fill in the billing address and shipping address.
    The addresses must be in canada.
  3. Proceed to order from our website: cannaessence.ca . 
  4. Then  on the checkout page,  put into the note section your phone number to be reached at.  Also this is where you MUST  upload your Government ID.   For quicker approval you may also resend your Government ID showing your DOB and your ORDER # by text to 778-829-1003. If the proper valid ID is not provided, your order will remain on hold until valid  ID is provided or is automatically cancelled.
  5. Proceed to checkout & make payment by Interac E-transfer. ( soon CC processing will be available )
  6. One of our staff will be in touch with you  to arrange Local delivery after the payment is confirmed.
    If you are an Mail Order Member, You will be notified by email or text that your order has shipped and your tracking number.

 It’s easy to order from us:

  • Go to the shop and find the products that you want
  • Click on the products desired and choose the quantity you want, then add these to the cart
  • Once you add a product to our cart, you’ll be directed back to https://cannaessence.ca/cart/ . Click on “continue shopping” to add more products to your cart.
  • Once all products are in your shopping cart that you want, you’re ready for the Checkout process so click on “Proceed to Checkout.” This takes you to the checkout page located at: https://cannaessence.ca/checkout/
  • Once at the checkout page you’ll need to login with a password and your email. If you haven’t purchased from us before you need a password, your email and need to fill out the required fields. Once you register you’ll get an email confirmation from us.
  • When logged in, you can confirm the shipping information including the address, name, email, order notes, and contact number.
  • Once all the required fields have been filled out you can click on “Place Order.”
  • At the Checkout Confirmation page, you’ll see instructions along with your order number. This will show you how to send an Interact E-transfer. Your order will only ship once the E-transfer has been processed by us.
  • Mail Orders FULLY Completed by 12pm PST ships SAME business day.  After 12 pm PST ships Same Day or NEXT business day. All Shipments on hold until payment processed.   Once the order is shipped, you’ll receive an Xpresspost tracking number from us.
  • We only ship out packages with “signature required” upon request or if the order is $500+. Please request a “signature required” if there is a possibility of theft.  

If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received.

If you are new to Interac E-transfers, please visit http://www.interac.ca/en/interac-e-transfer-consumer.html

Paying by credit card is simple. You just select the credit card option on checkout. you will receive a payment email. Just click the pay now and fill in your info and complete.  There is a 3.5% d processing fee  added to the total to cover what we are charged for using credit processing.  No orders are processed until payment is confirmed.

Free Same Day or next day LOCAL Courier Delivery  order completed & Payment confirmed by 5:00 pm. If completed after 5:00 pm, we will try to  delivery same day depending on # number of orders ahead of you. Give us a text to check if its possible at 778-829-1003 or chat with us on our LIVE CHAT

  •  Vancouver Courier Delivery is FREE when your purchase is  over $50 before discounts & taxes otherwise it’s 15$
  • Richmond & Burnaby & Coquitlam Courier Delivery is FREE when your purchase is  over $150 before discounts & taxes otherwise it’s $30.
  • If your order does not qualify for FREE Courier Delivery, simply add the Delivery Fee  Amount to the  Interac E-transfer OR we can add it to your credit card payment.

It’s quite a easy process. 1st you need to be an approved member

  1. Just  register for membership by filling out  the registration form. You will receive an email with your temporary password to login into your account.
  2. then go to “my account”, account addresses and fill in the billing address and shipping address.
    the addresses must be in canada.
  3. Proceed to order from our website: cannaessence.ca . 
  4. Then  on the checkout page,  put into the note section your phone number to be reached at Also this is where you  upload your Government ID.  For quicker approval you may also sent your Government ID showing your DOB by text to 778-829-1003.
  5. Proceed to checkout & make payment by Interac E-transfer.
  6. One of our staff will be in touch with you  to arrange Local delivery after the payment is confirmed. 
  7.  Free Same Day or next day LOCAL Courier Delivery  order completed & Payment confirmed by 5:00 pm  with min. $40 purchase for Vancouver. Free Courier with min. $100 for Richmond & Burnaby & $150 min. for Coquitlam & Surrey (We try for same day even after 5:00 pm…depending on volume and time)
  8. If you are an Mail Order  Member, You will be notified by email or text that your order has shipped and your tracking number.

Mail Orders FULLY Completed by 12pm PST ships SAME business day.  After 12 pm PST ships  Same Day or NEXT business day. All Shipments on hold until payment processed and we have pre-approved your ID

Your  products are in separate containers, vacuumed packed, boxed then shipped  Xpresspost in a poly bubble mailer. Totally discrete, secure and smell-proof.  OUR SHIPPING is very safe, we have never lost a package yet. In the event it ever does happen, you will receive a one time replacement up to $125

We do not guarantee deliveries to Northern Quebec and Nunavut, as apparently there is a much higher % of postal theft.  This means you will not receive a replacement or refund if your package is lost or stolen. We will ship your order, however it’s your cost if it does not get delivered to you.

Q. I haven’t received my package, what do I do?

+A. If you don’t get your package after two days past the expected delivery date, contact us. We can do a trace with Canada Post. If it is stuck in transit status, it has to be over 30 days before it can be deemed loss.If there’s a trace done, Canada Post will do an investigation which may take 5 business days to finish. If they are able to find the package, they ship it to you and you’ll receive it a few days later. We don’t offer refunds if the package arrives late due to postal issues. Order at your own risk, we are not responsible for any lost or stolen packages if your order is marked as delivered when tracking. Please make sure you provide us with the correct shipping address. We do not return packages that have  an incorrect shipping address. Please let us know if you receive your package at a community mailbox (we will send it with a signature required to prevent theft). We only ship out packages with “signature required” when requested.

Q. The tracking by Canada Post says “Successfully Delivered,” but I haven’t received my package from you.

+A. There are two possible scenarios here:

  • The postal worker delivered the package to a wrong mailbox
  • The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.

Canada Post says:

An investigation can be done by contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

Areas that can be checked:

  • Community mail box
  • Around the location to see if the package was left in another location. The mail box should       also be checked.

In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

Q. My package was sent with a “Signature Required.” Why was this asked of me?

+A. Any order over $500 dollars is sent with a ‘Signature Required.” If you don’t want this option, leave a note with your order indicating “No Signature required, Please.”

 

Q. My package is travelling to another city when tracking, why is this happening?

+ A. If you’re using Canada Post to track the package, this is likely human error. This can occur because the postal worker may handle the postal code incorrectly. If they are off my one letter or digit, then the package will go to another city. This results in a rerouting delay of 1-2 days before the package is sent to the right destination.

Q. Canada post hasn’t updated my package in several days, what is wrong?

+A. Most people get their package on time or a day later. In many cases, the tracking isn’t updated due to missing a scan which is a common occurrence. If you don’t receive it 2 days after the expected delivery date, contact us and we will do a trace with the post office.

Q. Shipping to Nunavut, Northern Ontario and Northern Quebec

+Unfortunately, there are much higher % of postal thefts when shipping to Northern Quebec, Northern Ontario and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.

Q. Why doesn’t the tracking number i received from you work?

+A. We email the tracking number before scanning the package at the post office. It won’t show up as trackable on the Canada Post site until the package is scanned by the post office. The correct tracking should show up by the end of the business day.

All products are final sale, there are no returns or exchanges.

 

If you want to edit or add to your order, you need to create a new order with us. We will then cancel the old order.  Email us at [email protected] with your order number that you want cancelled. This will be cancelled or edited if it hasn’t shipped out yet.

Mail Order & Local Courier Delivery

courier & xpresspost cannaessence.ca
courier & xpresspost cannaessence.ca

Mail Orders FULLY Completed by 12pm PST ships SAME business day.  After 12 pm PST ships Same Day or NEXT business day. All Shipments on hold until payment processed.

Free Same Day or next day LOCAL Courier Delivery  order completed & Payment confirmed by 5:00 pm  with min. $40 purchase for Vancouver.  

Payments & Fees

We accept Interac E-transfers as this is a safe payment method. If you bank with Canadian credit unions or regular banks, then these are easy to do online with your institution. We provide you with instructions for an E-Transfer with your invoice. We only ship orders once the E-Transfer has been received and the order processed by us

We accept credit card payments.  Paying by credit card is simple. You just select the credit card option on checkout. you will receive a payment email. Just click the pay now and fill in your info and complete.  There is a 3.5% d processing fee  added to the total to cover what we are charged for using credit processing.  No orders are processed until payment is confirmed

 Not included with the item price. We charge  GST on orders. This is included in the checkout price.

For any order over $100 after any discounts, the shipping is free otherwise we ship our orders via Xpresspost Regional $15 or Xpresspost National for $20   and we provide a tracking number via email for you once the order has shipped. If you live in a remote area, your order may take a few extra days to reach you.

Once the E-Transfer is sent, it may take up to a few business hours for us to process the payment, usually within a few hrs. The E-Transfer will be pending until we can collect the funds sent by E-Transfer. Once the E-Transfer is received by us, we notify you by email and send you a tracking number once the order has been shipped to you.

Use your online banking or credit union to send an E-Transfer to us. It only takes a few minutes to do this and it’s safe. For more info click here.

Once the order is placed, the next step is to send your E-Transfer to us. We keep the order on hold until the payment is received. If there’s no payment after 12 hours, then the order is cancelled, as we have different deals & bonuses each and everyday.

Compassionate Cannabis, New Member Bonus, Reviews, Referral's, Bonuses, Rewards

Give your friends your referral code link and  you earn Canna Points to use for discounts . You will receive 400 Canna Points ($20) for every referral that purchases an order of $150 or more. They will receive a new member 1 time bonus of 1 free eighth of premium flower.

At Canna Essence Wellness Society, we value you as a member of our Wellness Society. Just as a thank you for joining us, our new members receive 1 eighth of their choice of premium bc bud as a signup bonus. This bonus can be used 1 time, anytime on orders over $100. 

  • Please  write product reviews on our site and earn 100 Canna points per product
        (email us with the product name and your username)
 
  • If you review us on Weedmaps,   Leafly  or Allbud,  you earn 200 Canna points per website
     (email us with the review link and your username)
 
  • It’s a great way to  help each other out .   Help us get the word out and get points to use on future purchases.
 
 
 

Compassionate Cannabis for our members, there is a loyalty program in place member can earn canna points whenever they purchase any items from our shop. 

There are also special sales, bonuses and surprise perks always happening. As we go along we will find other ways to be more compassionate to you our members.

We care about all who have served or is serving: Veterans, Military, 1st Responders.

We value our seniors who have helped make our Canada, giving us the freedoms and care that we enjoy.

We try to make it easier for all including our acmpr medical patients to afford their medicine. 

For COMPASSIONATE CANNABIS CARE, please include your documentation  in a separate email after signing up. [email protected]

This is a  whole site stackable discount for you only.