Contact | Tracking

If you have any questions about products, ordering, processing, delivery, or  issues with your order,
please 1st  use our info intensive FAQS.
  If your questions are not answered in our FAQS,
then feel free to use one of the following methods.

Our  priority is to get all the orders out in the quickest time,
so as to not delay the arrival of your packages

 Text/SMS

We’re available via Text Message/SMS

Usually  Monday-Friday
11 AM – 6 PM PST
(excluding holidays)
Please first check out our FAQS,
if the answer to your inquiry is not there, then feel free to “Text” us.

Email

You can also reach us on email directly or by using the form below.
Response time is usually pretty quick, however can be up to 2 business days

Live Chat

We’re also available on live chat!
Usually  Monday-Friday
11 AM – 6PM PST
(excluding holidays)
Unless we are away helping to
get all your orders out on schedule.

Looking to Track your Order Status?

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

The tracking number will be provided via email before the end of the day that your order is shipped. You may also find your tracking number by entering your Order ID and Email above.

Once your tracking number is updated, you will be able to locate exactly where your package is. If you have any questions or concerns about where your package is, please contact our website LiveChat or email support@cannaessence.ca and our team will be more than happy to assist.

Typically, if the tracking number does not work it could be two likely circumstances;

  1. The Canada post website has not yet updated their system to include your tracking number. Please allow up to 24 hrs
  2. Please ensure that the tracking number is entered correctly

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email support@cannaessence.ca . We will conduct an investigation and take the necessary steps to ensure your package arrives to you safely.

We are not responsible if the incorrect address was given for shipping.  

Feel free to fill out the following form, only if  you have read our info filled FAQS and your questions are not answered there.

  • This field is for validation purposes and should be left unchanged.